Deciding in your Gold IRA Firm to rollover with is far from a simple task with so many of them out there, and all of them guaranteeing themselves to be the very best.
Here’s where we can help. With our extensive research and experience, we will assist you to find the appropriate firm to rollover with.
American Bullion: Why This Should Not Be Your First Choice
American Bullion is an IRA company located in Los Angeles, California. They have been in business since 2009, and for the past five years, which is great considering many like businesses have not survived the test of time.
While they have some longevity in this industry, with that comes a level of customer dissatisfaction no one wants to deal with. From bad customer service to fees going up and down like a yo-yo, it is clear to see why this is not the business you want to turn to if you are looking to make an investment.
Customer Service, Or Lack Of It?
The main problem many customers seem to have with the company is the total lack of customer service. Imagine calling your IRA company and having someone tell you that they are unfazed by the idea of you writing terrible reviews for them since they can write nice ones to counterbalance them.
The fact is that many people rely on reviews in order to make decisions about what companies they want to handle their money. If the reviews floating out there are not factual, how happy will customers be if they find out when it is already too late.
The Customer Is Always Right? No?
While some customers are able to successfully deal with this company, there are others who were treated terribly before they even had the opportunity to invest. You would think that a company would be grateful that they were chosen from all of the available companies, but this company is just the opposite.
When customers call and attempt to sell small amounts of gold, they are not treated as well as those who have a larger amount of gold for sale. As a result of this treatment, many customers have chosen to invest using other avenues.
More Unsatisfied Customers
There have been several complaints noted by the BBB, and the worst thing about that is the fact that only two of these were resolved to the customer’s satisfaction. More than one of the complaints in question had to do with the advertising/sales tactics of the company.
The others were about issues with the product/service provided, billings and collections or some combination of both. Considering the fact that all of the complaints were not totally resolved, it is hard to understand how this company has managed to maintain an A rating on the BBB website.
The company is rather small with just 40 employees, which makes it easy to understand why the customer service is lacking at American Bullion.
In fact, a customer complained about trying his best to find a representative he could trust, only to find out that this would not be the person that he would be dealing with for as long as he decided to do business with them.
Any great company knows that it is noble to let a customer know you will be leaving ahead of time. This will give them enough time to get acquainted with the representative that will be in charge of their account in the future.
Have you ever heard of the old bait and switch? Unfortunately, this is the reality for some of the people that have trusted them with their money. The company has turned off loyal customers with their decision to tack on hefty fees despite the fact that lower ones were agreed upon.
For customers that are trying their best to find a reputable company to work with, this is a huge inconvenience. What makes this even more disturbing is that the company responds to complaints by reminding the customer about what is contained in the fine print.
Yes, this is the way businesses generally work, but loyal customers being treated this way is unacceptable.
With all of the information provided here, there should definitely be some hesitation if you are considering doing business with this particular company. If you have limitless amount of money to invest in a company that does not have the customer’s best interest at heart, you can feel free.
Otherwise, it would be a good idea for you to seek out a better company.
Your financial future depends on choosing the right company, which means that this should not be the company you ultimately decide to work with.
Which Gold IRA Company Do We Personally Use?
With exceptional customer service, impressive delivery services and a wealth of knowledge and experience within the field, it is for good reason that customers feel they’re in safe hands. Coupled with the A+ BBB rating and AAA Business Consumer Alliance rating, seems to point to a clear fact – this company is at the top of their game, and we sleep soundly knowing were in good hands.
Give them a call at 1-855-976-2659
Featured in many major publications, from Smart Money to Forbes and Inc. Magazine. Rated #20 in the America for financial services by Inc. Magazine and has been featured in the 2013 Investment Guide by Forbes Magazine.